Terms of use

Effective Date: June 1, 2025

By using this website, you agree to be bound by these Terms of Use. If you do not agree, please do not use our site.

• You must be at least 18 years of age, legally present in the United States, and legally permitted to purchase and possess body armor under the laws of your state and locality.
• You are responsible for complying with all applicable local, state, and federal laws regarding the purchase, use, and possession of body armor.
• You may not use any Ballistic Defence LLC product or this website for any unlawful purpose.
• All content on this website is protected by applicable copyright and trademark law. You may not reproduce, distribute, or use any content without prior written permission from Ballistic Defence LLC.

Changes to these terms

We may update these Terms of Use at any time. In the event of a material change, we will provide notice via email or a prominent notice on our website at least 14 days before the change takes effect. Your continued use of this site after the effective date of any change constitutes your acceptance of the revised terms. The current effective date is displayed at the top of this page.

Limitation of liability

To the maximum extent permitted by applicable law, Ballistic Defence LLC, its officers, employees, and agents shall not be liable for any indirect, incidental, special, punitive, or consequential damages of any kind arising from or related to your use of this website, any products purchased, or any information provided herein, even if advised of the possibility of such damages.

Our total liability to you for any claim arising from a product purchase shall not exceed the amount you paid for the specific product giving rise to the claim.

This website and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Governing law

These Terms of Use are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from your use of this website or purchase of products shall be subject to the jurisdiction of the state and federal courts located in Seminole County, Florida, except as otherwise provided in the Dispute Resolution section below.

Dispute resolution

Please read this section carefully. It affects your legal rights.

Informal resolution

Before initiating any formal proceeding, you agree to first contact us at info@ballisticdefence.com and provide a written description of your dispute. We will attempt to resolve the matter informally within 30 days of receiving your notice.

Binding arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms, our Privacy Policy, or your purchase of any product from Ballistic Defence LLC — including claims of fraud, misrepresentation, or statutory violations — shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.

Arbitration shall take place in Seminole County, Florida, or remotely by mutual agreement. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Exceptions

The following are excluded from mandatory arbitration and may be brought in court:

• Claims within the jurisdiction of a small claims court (typically under $10,000)
• Claims for injunctive or equitable relief to protect intellectual property rights

Class action waiver

You agree that any dispute shall be brought solely in your individual capacity and not as a plaintiff or class member in any purported class or representative action. The arbitrator may not consolidate more than one person's claims.

Note: This arbitration clause has been drafted in good faith based on standard U.S. e-commerce practice. Ballistic Defence LLC recommends consulting a qualified Florida attorney before relying on this provision in any legal matter.

Privacy policy

Effective Date: June 1, 2025

Ballistic Defence LLC ("we," "us," "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect your data when you visit ballisticdefence.com or make a purchase from us.

Information we collect

We may collect the following categories of personal information:

• Identifiers: Name, email address, billing and shipping address, phone number
• Commercial information: Order history, products purchased, payment method type (we do not store full card numbers)
• Internet activity: IP address, browser type, pages visited, referring URLs, cookie identifiers
• Communications: Messages you send us via email or contact forms

How we use your information

• To process and fulfill your orders
• To communicate with you about your order, account, or inquiries
• To send promotional emails (you may opt out at any time)
• To improve our website, products, and services
• To comply with applicable legal obligations
• To detect and prevent fraud

Third-party service providers

We share your personal information only with trusted service providers who assist in operating our business. These include:

• Shopify Inc. — e-commerce platform and order management
• Payment processors (e.g., Stripe, PayPal, Shop Pay) — payment authorization and fraud prevention
• Shipping carriers (USPS, UPS, FedEx) — order fulfillment and delivery
• Email marketing tools (e.g., Klaviyo, Shopify Email) — customer communications
• Analytics providers (e.g., Google Analytics) — website performance and traffic analysis

These service providers are contractually obligated to use your data only as necessary to provide their services to us and may not use it for their own independent purposes.

We do not sell or share your personal information for cross-context behavioral advertising.

Data retention

We retain personal data for the following periods:

• Order and transaction records: Minimum 7 years, to comply with applicable tax, accounting, and legal obligations
• Account and profile data: For the duration of your account, plus 2 years after account closure
• Marketing and email preferences: Until you unsubscribe or request deletion
• Website analytics data: Up to 26 months (standard Google Analytics retention)

Data security

We use SSL/TLS encryption for all data transmitted through our website. Payment data is processed by PCI DSS-compliant payment processors. We do not store full credit card numbers on our systems.

Florida residents — FIPA

Under the Florida Information Protection Act (Fla. Stat. § 501.171), we are required to notify affected individuals without unreasonable delay in the event of a data breach involving your personal information. If a breach occurs that is reasonably believed to have affected you, we will notify you by email at the address associated with your account.

California residents — CCPA / CPRA

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to delete: You may request deletion of your personal information, subject to certain legal exceptions.
• Right to correct: You may request correction of inaccurate personal information.
• Right to opt out: We do not sell or share your personal information for cross-context behavioral advertising. No opt-out is required, but you may contact us to confirm.
• Right to non-discrimination: We will not discriminate against you for exercising any of the above rights.

To exercise any of these rights, contact us at info@ballisticdefence.com. We will respond within 45 days of receiving a verifiable request, as required by law.

Your general privacy rights

Regardless of your state of residence, you may contact us at any time to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Unsubscribe from marketing communications

Send requests to: info@ballisticdefence.com

Cookie policy

We use cookies and similar tracking technologies on this website. Cookies are small text files stored on your device that help us operate and improve the site.

Types of cookies we use

• Strictly necessary cookies: Required for the website to function (e.g., shopping cart, checkout session, login). These cannot be disabled.
• Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics). These cookies do not identify you personally.
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance across platforms (e.g., Meta Pixel, Google Ads).

Your choices

When you first visit our website, you will be presented with a cookie consent banner where you can accept or decline non-essential cookies. You may also update your preferences at any time by clicking the "Cookie Settings" link in the footer, or by adjusting your browser settings to block cookies. Please note that disabling certain cookies may affect the functionality of the site.

For more information on managing cookies, visit allaboutcookies.org.

Intellectual property

All content on this website — including but not limited to text, product descriptions, photographs, graphics, logos, and the Ballistic Defence name and trademark — is the exclusive property of Ballistic Defence LLC and is protected by U.S. copyright and trademark law. Unauthorized reproduction, distribution, modification, or commercial use of any content is strictly prohibited and may result in legal action.

DMCA notice

If you believe that any content on this website infringes your copyright, please send a written notice to info@ballisticdefence.com including:

• A description of the copyrighted work you claim has been infringed
• The URL of the allegedly infringing content on our site
• Your contact information
• A statement that you have a good faith belief that the use is unauthorized
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf

We will respond to valid DMCA notices promptly in accordance with applicable law.

Contact

For any questions about these policies, contact us at info@ballisticdefence.com. We typically respond within 1–2 business days.

Ballistic Defence LLC
Altamonte Springs, Florida
info@ballisticdefence.com